Refund policy

## ✅ 3. *Return & Refund Policy*

*Agrozio – Return & Refund Policy*

Your satisfaction is important to us. Due to the nature of food products, we do not accept returns unless the item is damaged or incorrect.

### Return Eligibility:

* Wrong item delivered
* Damaged packaging at delivery
* Product expired or spoilt on arrival

📸 Please email photos and your order number to *[support@agrozio.in](mailto:support@agrozio.in)* within 48 hours of delivery.

### Refund Process

• Eligible refunds are processed within 5–7 working days to your original payment method.
  * No refund will be issued for products opened or tampered with after delivery.
  
  1. General Policy
  1.1. All sales made through Agrozio are considered final unless expressly covered under the
  conditions stated in this Policy.
  1.2. Due to the perishable and consumable nature of our food products, we do not accept
  returns for reasons of taste, dislike, change of mind, or incorrect selection.
  1.3. Refunds or replacements are strictly limited to cases where the product is found to be
  damaged in transit, tampered with prior to delivery, expired or nearing expiry upon delivery, or
  incorrectly delivered.
  2. Eligibility for Returns/Refunds
  2.1. Customers must notify Agrozio within 48 hours of delivery by email at
  support@agrozio.com, providing order details and photographic or video evidence.
  2.2. Products must remain unopened, unused, and in their original packaging at the time of
  raising a claim. Opened or partially consumed items are not eligible for return or refund, except
  where mandated by law.
  2.3. Agrozio reserves the right to verify the claim through internal checks or courier partner
  investigations before approving any return or refund.
  
  3. Non-Returnable & Non-Refundable Items
  3.1. Products purchased under promotional offers, clearance sales, or bulk orders are
  non-returnable unless damaged in transit.
  3.2. Personalized, customized, or special-order items are non-refundable.
  3.3. International shipments once dispatched cannot be returned due to customs restrictions,
  unless specifically permitted under destination country law.
  4. Refunds Process
  4.1. If approved, refunds will be processed within 7–10 business days via the original mode of
  payment.
  4.2. In case of Cash-on-Delivery (COD) orders, refunds (where approved) will be issued via
  bank transfer or store credit.
  
  4.3. Shipping, handling, and customs charges (for international orders) are non-refundable.
  Only the product value (net of discounts) will be refunded.
  5. Replacements
  5.1. Subject to product availability, Agrozio may offer a replacement instead of a refund.
  5.2. Replacement items will be shipped at no additional cost if the claim is validated.
  5.3. In case the same product is unavailable, customers may be offered an alternate product of
  equal value or store credit.
  6. Cancellations
  6.1. Orders may be cancelled by the customer only if the cancellation request is made before
  dispatch.
  6.2. Once the product has been dispatched, cancellations are not permitted.
  6.3. Agrozio reserves the right to cancel any order in cases of suspected fraud, incorrect
  pricing, or regulatory restrictions. In such cases, a full refund will be issued.
  

        7. International Orders
7.1. For international shipments, Agrozio shall not be liable for delays, confiscation, or rejection
at customs due to import restrictions, labeling requirements, or local food regulations.
7.2. Refunds will not be issued if the shipment is rejected or delayed by customs authorities,
unless required by law.
8. Governing Law
This Policy shall be governed by and construed in accordance with the laws of India. Any
disputes shall be subject exclusively to the jurisdiction of courts at Surat, Gujarat, India.
9. Contact Information
For return and refund related queries, please contact:
■ support@agrozio.com
■ +91-99255 74692